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Pontoons Ireland: Terms & Conditions

This section sets out the terms and conditions which govern the purchase of products from the Pontoons Ireland website and your use of this website.

1.0 Governing Law, Formation of Contract, Pricing and Product Availability
1.1 Governing Law

Irish law will prevail.

1.2 Formation of Contract
There is no contract between any customer or potential customers and Pontoons Ireland, until the transfer of funds has been approved from the customer’s bank or finance provider and notified to Pontoons Ireland.

1.3 Pricing
All products supplied by Pontoons Ireland will be invoiced in Euros (EUR) and where applicable, VAT will be levied at the prevailing rate (Prices shown Include VAT at current rate (23%)) Whilst Pontoons Ireland reserves the right to amend product prices without notice, no additional payments or charges will be levied without the customer’s prior knowledge and agreement.

1.4 Availability
Pontoons Ireland does its utmost to ensure all products offered by the company can be supplied within a reasonable period of time – typically no more than 10 working days from date of order placement. Where a product is no longer available, Pontoons Ireland will notify the customer accordingly. In the event the customer no longer wishes to proceed with the order, all monies received will be returned to their account within 5 working days.

Pontoons Ireland will not be liable for any consequential damage or loss as a result of non-availability of advertised product. The right is reserved to remove products from offer at any time.

2.0 Deliveries

2.1 Delivery Area

Pontoons Ireland delivers to all addresses in the Republic of Ireland, Northern Ireland, excluding offshore locations. Regretfully, we are currently unable to accept orders from customers in Great Britain or any other external jurisdiction.

2.2 Product Handling
Please be aware all deliveries are kerbside and it is the customer’s responsibility to transfer the product from the delivery vehicle on to their own property. Delivery personnel may assist with offloading and transfer, this is at their own discretion and is not a service provided by Pontoons Ireland.

2.3 Delivery Dates and Times
All delivery dates and times provided by Pontoons Ireland are approximate. Pontoons Ireland will not be held liable for the failure of delivery personnel to achieve estimated delivery dates and times. We strongly suggest that no arrangements are made to install products ordered from Pontoons Ireland, until the products have been delivered and checked for damage and / or shortage.

2.4 Delivery Costs
All prices stated are inclusive of carriage and delivery, subject to adequate vehicular access for delivery and courier companies.
It should be noted that for deliveries of Pontoons and other outsize equipment, there must be sufficient access for a tractor unit and articulated trailer up to 45’ in length. In the event such access is not available, please advise prior to order placement. In such instances, a delivery surcharge may apply. Where sufficient access cannot be gained to ensure a safe delivery, we reserve the right to terminate the order. In such instances, we will refund all monies received within 5 working days from the date the order was terminated.

3.0 Warranties
All warranties supplied or inferred are provided by the product manufacturer or their importer in the European Union. In the event of product defect or failure, Pontoons Ireland will not be liable for any consequential damage or loss.

4.0 Complaints and Returns

4.1 Damages and Shortages

It is the customer’s responsibility to ensure that all deliveries should be carefully inspected for shortage and signs of damage. In the unlikely event a product is found to be damaged upon delivery, please ensure this is recorded on delivery paperwork and notified to us within 2 working days from receipt of order. In the event that a shortage is discovered, please ensure this is recorded on any delivery paperwork and notified to us within 2 working days from receipt of order.
All notifications of shortages or damages should be notified to us in writing, by post or by e-mail. We strongly recommend all postal correspondence should be sent to us by registered post only. 

4.2 Order Cancellation
Consistent with Distance Selling Regulations, customers have an unconditional right to cancel an order from the date it is placed to a period of 7 working days after the order is delivered in full. Should you wish to cancel an order, please notify us as soon as possible to receive a returns authorisation number.
It is the customer’s responsibility to make arrangements for the return of all products supplied by Pontoons Ireland and all products must be returned in an unused and resalable condition. Where Pontoons Ireland at its discretion arranges for an order to be uplifted from a customer, carriage will be invoiced to the customer at cost.

4.3 Defective Products
In the event of purchasing a product, which you believe to be defective, this should be notified to us immediately.
If the product is within the manufacturer’s guarantee period, we will arrange for the product to be repaired, replaced or refunded at the discretion of the manufacturer and consistent with the terms of their product warranty. Should an on-site product inspection is required and the defect is found not to be the responsibility of the manufacturer, an inspection charge may be levied.

4.4 Complaints
In the event of a complaint, please write in the first instance to MarineDoc Ltd T/A Pontoons Ireland, Masshill Road, Tubbercurry, Co. Sligo, Ireland. We will endeavour to respond to all complaints within 5 working days and to resolve all complaints within 20 working days from date of receipt.

5.0 Website Content

5.1 Copyright and Trademarks

All text, design and graphics on this website belong to Pontoons Ireland and is the exclusive property of Pontoons Ireland. The ownership of intellectual property (including, but not limited to trademarks, company names and product images) belonging to third parties is acknowledged and is used on this website with their agreement. You may not use or reproduce any part of this website, without the prior agreement of Pontoons Ireland.

5.2 Accuracy
Insofar as is permissible by Irish law, this website is provided on an ‘as is’ basis. Pontoons Ireland expressly disclaims all express or implied warranties and representations with regard to this website and information contained herein. Whilst Pontoons Ireland employs all reasonable endeavours to ensure the information contained on this website is correct, we do not warrant or represent that such information is current, accurate or complete.

6.0 Product Installation, Use and Maintenance
Customers purchasing products from Pontoons Ireland warrant that all products will only be installed and maintained by a suitably, independently accredited, person deemed competent to install and maintain the products supplied. Furthermore, by purchasing a product from this website, you warrant that the product(s) will be used only in accordance with supplied instructions and statutory requirements.

7.0 Offices
The full address of the office at which documents can be effectively served in Ireland is MarineDoc Limited T/A Pontoons Ireland, Masshill Road, Tubbercurry, Co. Sligo, Ireland. Phone: 071 93 02493

In the event that these terms and conditions are not acceptable to you, you are required to desist from using this website and should not purchase any products from this website. 

MarineDoc Ltd – Pontoons Ireland, Masshill Road, Tubbercurry, Sligo, Ireland.
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